Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Paper Driving Licence Changes

From 8 June 2015 the paper part of the driving licence will be abolished in favour of a new service which will let drivers check their licence information online.

This new service will allow you to view your driving record online, including information such as vehicles you can drive, penalty points, and disqualifications. It also allows you to create a licence check code to share your driving record with someone else, for example your employer or a car hire company. This code can then be used by anyone to check information such as what vehicles you can drive, any penalty points or disqualifications, your name and the last eight characters of your driving licence number.

It's important to remember that this licence check code only lasts for 72 hours, so if you are hiring a car make sure you don't request it too early. When travelling abroad it's also recommended that you take your paper licence, just in case, as companies abroad may not be fully aware of these changes.

To access this new service please visit the website. You will need your driving licence number, your National Insurance number and the postcode on your driving licence.

Please note you can't use this service:

  • if your licence was issued in Northern Ireland
  • to check the progress of a licence application
  • to check historical information

More information on these changes can be found at