Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Your rights when buying a car

The legal rights that you hold when purchasing a vehicle will largely depend on where you're buying from and whether the car is new or Approved Used.

Authorised dealerships are widely agreed to be your safest route when deciding to buy. You enjoy substantial legal cover under the Sale of Goods Act and consumer protection legislation, and the dealer will be officially representing the manufacturer.

Buying privately or at a car auction gives you less protection by law as a consumer. Under a private sale contract, the vehicle must be roadworthy as described and the seller must have the legal right to make the sale – that's all. The obligation is on you to inspect the vehicle and make sure it's in a satisfactory condition for your needs before you buy. At auction, terms and conditions may vary: the Sale of Goods Act doesn't always apply here.

When purchasing a car online, you have the same rights as if you'd visited the same supplier face-to-face. Dealers will still continue to offer a far more legally-regulated service, and private auctions should be entered with 'buyer beware' firmly in mind.

In every case, you should never hand over payment or sign documents until you are completely happy with the vehicle and the transaction. You can trust that the Lookers team will never pressure you to make a hasty decision, and that we'll provide all of the information and advice you need.

Whenever you're considering choosing your next car, get in touch with your closest Lookers dealership.