Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

City Driving Advice

Some advice when driving in the city

City driving is completely different to driving in the country. The city usually has impossible parking, stop-and-go traffic, pedestrians, construction, clogged streets and fast-paced motorways. Urban driving, however, does not have to be a heart-pounding experience. Here are some great tips for driving in and around the city:

Pick the right car for the city

The size of the car does matter when it comes to city driving. The smaller the car, the easier it will be to find parking and to navigate crowded streets. Additionally, a more compact car will allow drivers to avoid prangs, scrapes, and other parking mishaps. Size is not the only thing that matters when it comes to choosing a car. While manual transmission can be fun for driving on the open road, it is not ideal for the city.

Pay attention to the road

Drivers should always pay attention when behind the wheel, but it is even more important when driving in the city. Urban areas simply have more to watch out for; other cars, cyclists, pedestrians, dogs, buses, and utility vehicles, are some of the most common obstacles. Drivers must be aware of what is going on in front of, behind, and on either side of the vehicle.

Consider the miles per gallon maths

City drivers typically get the worst fuel efficiency, even in fuel-efficient cars. That is why car manufacturers offer city and motorway fuel efficiency approximations.

People who drive frequently in the city must take this into account otherwise the fuel budget may go through the roof. Stop-and-go traffic is also harder on the car for overall maintenance. This means that drivers should not speed up just to stop at that next red light. Maintaining a constant speed and coasting is best for fuel efficiency.

Crime-proof the car

Living in the city usually means a higher risk of crime, so drivers should take care to crime-proof their vehicles when possible. That does not mean installing a car alarm that goes off when someone walks by it. Crime-proofing your car means parking in a well-lit parking area, putting valuables in the boot, and securing the car with anti-theft features such as a starter disabler and wheel lock.

Be cautious and plan ahead

If a driver is new to a city or is not used to driving in a crowded city, it can be difficult. Local residents typically know the best routes and which roads to avoid. It is a good idea to be cautious and plan the route in advance. If you do get lost or delayed, remain calm and do not rush. Emotional driving often leads to accidents.