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Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

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Location Eastbourne
Closing date 05/09/2016

STAR Expert,Mercedes Benz, Eastbourne

Job Role: To guide customers and ensure a smooth purchasing experience, providing an excellent standard of customer service and support.

Your Job Responsibilities:

  • Work with the hosting team to greet and direct the customer, and offer refreshments
  • Capture customer details
  • Qualify the needs of the customer, directing them to the relevant member of staff
  • Keep up to date with the latest product information.
  • Support customers through their journey by highlighting benefits and providing information tailored to their individual needs
  • Offer and provide demonstrations and test drives – at the retail site and/or at customers’ place
  • Introduce accessories, service care products and ownership benefits
  • Provide or assist at vehicle handover, and be available to provide second handovers. Explain product features and controls post‑handover
  • Conduct product placements/provide support at temporary retail formats
  • Provide introduction to new product for service customers in the waiting area

What we’re looking for:

  • Experience working outside of sales/automotive industry advantageous
  • Strong negotiating and closing skills
  • A commitment to exceptional customer service at all times
  • Excellent Interpersonal skills
  • Smart personal appearance
  • Can positively contribute to a first class team
  • 5 GCSE’s or equivalent, including grades A* - C in English and Math
  • Reliable and able to work using own initiative
  • A full and valid UK driving license is essential

Interested? Please send your current CV and covering letter to Graeme Dengate,

Closing Date: 5th September 2016