Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
Location Brighton
Closing date 07/09/2016

Customer Service Advisor, Mercedes-Benz & smart Brighton

Job Role: An opportunity has opened up for a driven and customer focused individual to join our team at Mercedes-Benz. The successful candidates will provide a first class customer experience as well as implementing our core values.

Hours: 40 hours per week

Salary: £16,000 - £25,000 OTE

Your Responsibilities:

  • Handle calls which meet both the minimum contact rates and evaluation standards
  • Ensure customer and vehicle details are updated accurately on all calls
  • Ensure new appointments and bookings are accurate and data is inputted both efficiently and timely
  • Lost calls kept to a minimum
  • Present a positive image of the company, products and services offered at all times
  • Provide a friendly, professional and pro-active approach to calls ascertaining customer needs and supplying solutions
  • Identify opportunities to upsell products and services
  • To keep up to date with all service promotions and ensure that these are presented to the customer both clearly and accurately
  • Present a positive image of the company, products and services offered at all times
  • Provide a friendly, professional and pro-active approach to calls ascertaining customer needs and supplying solutions

What we’re looking for:

  • Friendly, professional manner
  • Prior experience in customer service and sales role
  • The ability to work on your own initiative with minimal supervision but also able to work successfully as part of a team
  • Prior experience working in the motor trade and/or customer service would be advantageous
  • Maths and English GCSE’s
  • Excellent verbal and written communication skills
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Able to work under pressure
  • Flexible approach and ability to work weekends.

Interested? Please send your current CV and Covering Letter to Lorraine Ali, CRM Manager, via lorraineali@lookers.co.uk. For all enquiries please call: 01273 707 070.

Closing Date: 07 September 2016