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Location St Helens
Closing date 03/10/2016

Service Manager Vauxhall St Helens

Job Role: To develop and manage the performance of your Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department.

Job Responsibilities:

  • Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a Nicer culture which will help them achieve their full potential
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CSI and budget objectives.
  • Organise departmental forecasts and reports in a clear and timely manner
  • Maximise workshop revenue by maximising upsell and productivity

What we’re looking for:

  • Previous experience as a Service Manager is essential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individual willing to explore new methods of driving performance
  • Main dealer experience preferred but not essential
  • Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
  • A full valid UK Driving Licence
  • A minimum of A* - C grades in Maths and English at GCSE or equivalent

Interested? Please send your CV and covering letter to: Richard Haytack, General Manager, richardhaytack@lookers.co.uk

Closing Date: 3rd October 2016