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Location Liverpool
Closing date 05/10/2016

Parts Advisor Vauxhall Liverpool

Your Role:Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.

Your Main Duties

  • Ensure that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
  • Complete all administrative functions in an accurate and timely manner
  • Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
  • Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
  • Communicate and log any discrepancies of stock with the Parts Manager
  • Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:

  • Previous experience as a Parts Advisor is required
  • Exceptional verbal and written skills and excels in both telesales and customer facing roles
  • Prior experience of using parts catalogues and understanding stock control is essential
  • Demonstrates excellent attention to detail and accurate record-keeping
  • Kerridge experience would be advantageous
  • Collaborates with colleagues to support the achievement of increased profit and sales
  • Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
  • Computer literate, including Microsoft Office
  • A good technical understanding of motor vehicles
  • A full and valid UK driving license is essential

Interested? Please send your current CV and covering letter to Mark Smith via marksmith@lookers.co.uk

Closing Date: 5th October 2016