Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
Location Stockport
Closing date 19/10/2016

Aftersales Advisor, Stockport Volvo

Job Purpose: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Responsibilities include:

  • Answers customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and does not use excessive technical jargon.
  • Checks all documents for accurate completion, maintains all customer record files and job cards on a daily basis and stores records logically for ease of retrieval.
  • Progress chases work to ensure the vehicle will be ready at the time agreed and advises the customer their vehicle is ready for collection.
  • Liaise with the service manager to ensure workshop loading and time available suits diary bookings.
  • Responds positively to customer telephone enquiries relating to service and repairs.
  • Produces invoices for completed work and explains the content to customers.
  • Ensures service bookings and appointments are managed efficiently in line with company policy
  • Establishes customers drop off and collection requirements or arranges alternative transport where necessary

Key Abilities and Skills:

  • Demonstrate the ability to work as part of a team to deliver excellent customer service
  • Has a flexible approach to time-keeping when completing jobs in order to achieve customer satisfaction.
  • Systematic and organised; pays attention to the finer details.
  • A minimum of Maths and English GCSEs or equivalent, grade A-C
  • Has an honest, respectful and diligent approach to work with a strong sense of integrity
  • Great interpersonal skills to develop and maintain working relationships with colleagues, the client base and the manufacturers
  • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
  • A confident user on computers, including the Microsoft Office suite.
  • A working knowledge and understanding of Kerridge software would be an advantage
  • A full and valid UK driving licence

The Successful candidate will receive full franchise and manufacturer training

Interested? Please send your CV and covering letter to David Kingsnorth, Divisional Aftersales Manager, at DavidKingsnorth@looker.co.uk

Closing Date: 19 October 2016