Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
Location Blackburn
Closing date 06/10/2016

Weekend Receptionist Volkswagen Blackburn

The Role: To operate a busy switchboard with a high volume of telephone calls whilst handling reception duties, and greeting customers upon arrival.

Hours of work: 8:30-17:00 Saturday, 11:00-5:00 Sunday and Bank Holidays 11:00-17:00

Your main duties:

  • Managing customer calls and enquiries professionally, effectively and ensuring they are referred to the most suitable individual
  • Operating a busy switchboard whilst balancing other duties
  • Building a rapport with customers while identifying what assistance or information they require
  • Creating a relaxed and stress free environment for customers
  • Ensuring the reception area is kept tidy to further promote a professional image
  • Handling dissatisfied customers calmly and bringing customer complaints to the attention of the relevant Manager.
  • Contributing to a positive working and team environment.
  • Assisting with general administration duties

What we’re looking for:

  • Prior reception and switchboard experience is preferable but not necessary
  • Smart and professional appearance
  • Self-confident; positive and proactive approach to work
  • Self-motivated and comfortable working independently
  • Discreet with sensitive information
  • Excellent communication skills, especially a polite and patient telephone manner
  • Computer literate including Microsoft Office
  • Organised; can maintain composure while juggling numerous tasks

Interested? Please send your current CV and covering letter to Paul Atkinson, Brand Manager, paulatkinson@lookers.co.uk

Closing Date: 6th October 2016