Due to the our continued growth we are now looking for a 2nd line IT Service Desk agent to join our team based at our Head office in Manchester. The successful candidate will be passionate about delivering seamless customer service and consistently exceeding expectations. Reporting directly to the 2nd Line Team Leader, you will demonstrate previous experience working in a busy environment and delivering against key performance indicators/targets as well as possessing a keen interest in IT and problem solving.
Our IT team is growing so there are exceptional opportunities for a long term career with us where you will be developed and receive ongoing investment in training. Not only will you be working as part of a driven and dedicated team you will also earn an excellent salary and benefits package.
Hours of work: 37.5 hours per week, Monday - Sunday, shifts between 7.30am - 6pm on a rota basis
Key Responsibilities and Accountabilities:
The ideal candidate will have a very high level of customer service experience and ideally past experience working in a helpdesk environment. Specific training will be given where appropriate
As a leader within the UK Automotive industry representing over 30 different manufacturers across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive
Interested?Please apply by emailing your current CV and covering email to the Recruitment Team at firstname.lastname@example.org