Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref:

Working hours
Location Heathrow
Salary
Benefits
Closing date 07/12/2016

Workshop Controller, Jaguar Land Rover Heathrow

Your Role: To manage the workshop efficiently and provide guidance to the team of technicians to ensure customer satisfaction measures & workshop targets are met.

Responsibilities include:

  • Supervising and motivating our team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance.
  • Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re-assuring customers by providing all necessary information and advice.
  • Supervises the daily time keeping of technicians and manages authorised absence to ensure a consistent level of attendance
  • Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations
  • Complying with Health & Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas

What we’re looking for:

  • Prior experience as a senior technician or workshop controller is preferred
  • Ability to work calmly under pressure and manage a large workshop
  • Well-developed management and leadership skills
  • A working knowledge of automotive technology, warranty systems and the brand would be beneficial
  • The ability to exceed targets and deadlines is a must.
  • A full, valid and clean UK driving license
  • Computer literate including Microsoft Office

Interested? Please send your CV and covering letter to Barrie Sands, General Manager, BarrieSands@lookers.co.uk

Closing Date: 07 December 2016