Ref: Lookers Head Office

Location Manchester
Closing date 01/01/2018

Lookers Plc

3rd Line IT Team Leader

Outstanding salary & benefits package available

Here at Lookers we are proud to represent more than 30 leading car manufacturers. Offering our customers a wide variety of new, nearly new and used cars and vans, with dealerships located throughout England, Wales, Scotland, Northern Ireland and Ireland.

We are one of the UK’s most established automotive retailers, having recently celebrated winning, Dealer Group of the Year Award 2016. This success is driven by our people and their passion to provide our customer the very best service. Underpinning this success is the ongoing commitment and investment in our technology.

As the 3rd line team leader for Lookers you will be tasked with leading a team of 3rd line engineers, handling escalations & prioritisation of tasks, as well as development and continuous improvement of the team.

Key accountabilities will include;

  • To understand the needs of the business, lead and organise the team in such a way to maintain and improve the services that we are responsible for.
  • Be from a technical background, such that you are well positioned to endorse recommendations for fixes or solutions
  • Strong attention to detail; you will be hard working and have the confidence to play a major role within a fast growing business. You will be very well organised and able to prioritise work effectively and have strong business partnering relationships
  • Act as substitute to the Infrastructure Manager if he is unavailable
  • Keeping up to date with Technical and service developments within the industry and making recommendations where appropriate to feed into the long term IT strategy
  • To ensure the systems in place (and planned) are best practice, and where not, those systems are identified and remedial activities planned
  • Responsible for the personal development of the team members, setting targets and tracking.
  • Defining and adhering to SLA’s, tracking KPI’s. Assisting the IT Infrastructure Manager with monthly statistics and management reports

In return for your hard work, we provide the opportunity of a long term career path working alongside and part of a driven and dedicated team. On offer are exceptional opportunities for development, ongoing investment in training and a market leading salary package.

Interested? Then please apply by sending your CV to

Working at Lookers

Your future could look very different…

Please disregard the closing date. The vacancy will be closed when the required number of applications have been received.