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Ref: 5131

Location Brighton
Closing date 01/12/2015

Service Team Manager

Mercedes Benz, Brighton

Job Role: To develop and manage the performance of the Service team in delivering an exceptional customer service experience while implementing plans to optimise the full profit potential of the department.

Job Responsibilities:

  • Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a Nicer culture which will help them achieve their full potential
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Analyse local market statistics to identify opportunities within the territory

What we’re looking for:

  • Experience in the motor trade is essential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding organisation skills, able to self manage and delegate duties as required
  • Confident and professional communicator, with strong interpersonal skills
  • In-depth knowledge and experience of running a successful Service Department preferred but not essential
  • Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential
  • GCSE English and Math minimum grades A* - C
  • A full valid UK Driving Licence

Interested? Please send your CV and covering letter to Paul Allen, Service Manager, at For all enquiries please call 0127 370 7070

Closing Date: 1 December 2015