Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
Location Guildford
Closing date 30/08/2016

Host/Receptionist, Skoda and Volkswagen Guildford Van Centre

Your Role: To operate a busy switchboard with a high volume of telephone calls whilst handling reception duties, and greeting customers upon arrival.

Your main duties:

  • Managing customer calls and enquiries professionally, effectively and ensuring they are referred to the most suitable individual
  • Operating a busy switchboard whilst balancing other duties
  • Building a rapport with customers while identifying what assistance or information they require
  • Creating a relaxed and stress free environment for customers
  • Ensuring the reception area is kept tidy to further promote a professional image
  • Handling dissatisfied customers calmly and bringing customer complaints to the attention of the relevant Manager.
  • Contributing to a positive working and team environment.
  • Assisting with general administration duties

What we’re looking for:

  • Prior reception and switchboard experience required
  • Smart and professional appearance
  • Excellent communication skills, especially a polite and patient telephone manner
  • Self-confident; positive and proactive approach to work skills.
  • Self-motivated and comfortable working independently
  • Computer literate including Microsoft Office
  • Discrete with sensitive information
  • Organised; can maintain composure while juggling numerous tasks
  • Experience in the motor trade desired but not essential

Interested? Please send your CV and covering letter to David Bailiss, via

Closing Date: 30 August 2016