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Location Tonbridge
Closing date 30/08/2016

Host/Receptionist, Mercedes Benz Tonbridge

Your Role: To operate a busy switchboard with a high volume of telephone calls whilst handling reception duties, and greeting customers upon arrival.

Hours of work: 12:00pm – 6:30pm Monday to Friday

Your main duties:

  • Managing customer calls and enquiries professionally, effectively and ensuring they are referred to the most suitable individual
  • Operating a busy switchboard whilst balancing other duties
  • Building a rapport with customers while identifying what assistance or information they require
  • Creating a relaxed and stress free environment for customers
  • Ensuring the reception area is kept tidy to further promote a professional image
  • Handling dissatisfied customers calmly and bringing customer complaints to the attention of the relevant Manager.
  • Contributing to a positive working and team environment.
  • Assisting with general administration duties

What we’re looking for:

  • Prior reception and switchboard experience required
  • Smart and professional appearance
  • Excellent communication skills, especially a polite and patient telephone manner
  • Self-confident; positive and proactive approach to work skills.
  • Self-motivated and comfortable working independently
  • Computer literate including Microsoft Office
  • Discrete with sensitive information
  • Organised; can maintain composure while juggling numerous tasks
  • Experience in the motor trade desired but not essential

Interested? Please send your CV and covering letter to Mark Currie, via MarkCurrie@lookers.co.uk

Closing Date: 30 August 2016