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Location Hexham
Closing date 01/08/2016

Aftersales Manager, Volkswagen Hexham

Our Volkswagen Hexham centre has a new opportunity for an experienced Aftersales Manager to join their successful team

The Role

  • As the Aftersales Manager, you’ll coach and lead the team with energy and passion
  • Getting the very best from everyone ensuring our customers receives the best possible service
  • Our customer experience begins from the moment they book their vehicle in; to the moment they drive it away
  • You will also be responsible for leading, motivating and directing the team to achieve results and ensure our customers’ experience is delivered.
  • Reporting to the General Manager
  • Responsible for identifying and developing opportunities to enhance department performance and for providing the Service Team with positive and dynamic leadership
  • Responsible to ensure the Service team continuously deliver the highest level of customer satisfaction
  • Ensure agreed labour sales volumes and profitability targets are met
  • Identify and develop opportunities to enhance the performance of the Service department
  • Ensuring agreed profitability targets are met through the optimisation of opportunities
  • Appropriate control of costs and expenditure
  • Adhere to Quality Control policies whilst taking each opportunity to continuously improve working methods and standards

The Person

  • Successful management skills motivating and inspiring the service team
  • The ability to think and plan strategically
  • Excellent organisation and communication skills
  • Proven track record of managing a highly motivated team
  • Experience within the motor industry is essential

If your application is successful we will need to complete employment checks prior to you starting with us. Depending on the role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Interested? Please send your CV and covering letter to John Cuthbertson via