Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
Location Newcastle
Closing date 01/08/2016

Service Advisor, Hyundai Scotswood Road

The Role

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
  • Advising on technical queries or issues
  • Booking vehicles into the department for work to be carried out
  • Informing customers of the progress of their vehicle
  • Cross selling customer repairs and parts
  • Finalising the invoice on completion of required work
  • Performance measures will include Customer Satisfaction Scores and feedback to the department

The Person

  • The ability to work independently in a busy, pressurised environment is essential
  • Customer focus, relationship maintenance and communication skills are of paramount importance in this role
  • Technical skills and experience are essential
  • The successful applicant will be self-motivated, with a proactive approach to customer service
  • Someone who will enjoy the challenge of influencing the success of the Services department
  • A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
  • The ideal candidate must have customer relations experience
  • You must be well presented and have excellent interpersonal and organisational skills
  • You must be IT literate

If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

Interested? Please send your CV and covering letter to Ryan Cunningham, via Ryan.Cunningham@benfieldmotorgroup.com

Closing Date: 1st August 2016