Ref: Renault, Dacia & Nissan

Working hours Working Hours
Location Chester
Salary Salary
Benefits Benefits
Closing date 01/01/2018

Aftersales Manager

Renault, Nissan & Dacia Chester

Working within our busy Renault, Dacia and Nissan site in Chester your role as Aftersales Manager will be to develop and manage the performance of your Service and Parts team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department.

Key Responsibilities & Duties:

  • Provide guidance, training and appraisals to each of the Service team to encourage a forward thinking attitude and a “NICER” culture which will help them achieve their full potential (Nice, Informative, Caring, Enthusiastic and Responsive)
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience
  • Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
  • Analyse local market statistics to identify opportunities within the territory
  • Establish staff levels required to deliver both CSI and budget objectives
  • Organise departmental forecasts and reports in a clear and timely manner

What we’re looking for:

  • Experience gained from a similar role within the Motor trade is essential
  • An ambitious and target driven leader with a proven track record of exceeding targets
  • Previous experience of managing a team is essential, with the ability to train, coach and motivate the Service team to develop them to their full potential
  • A customer focused individual with an uncompromising attitude to delivering customer service and maintain a customer centric culture within the Service team
  • Outstanding interpersonal, organisational and communication skills
  • Innovative individual, willing to explore new methods of driving performance
  • A full and valid UK driving Licence

Interested? Please send your current CV and Covering Letter to the Recruitment Team at recruitment@lookers.co.uk

As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Volkswagen, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers, we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive