Ref: Jaguar, Land Rover

Location Battersea & London
Closing date 01/01/2018

Head of Aftersales

Jaguar Land Rover, Battersea & London

Lookers PLC

Outstanding earning potential

Plus many other market leading benefits

At Lookers we pride ourselves on our reputation for delivering the highest quality of service to all of our customers and with ambitious plans for the future; we are looking for an innovative and progressive Group Aftersales Managers to join us on our journey within Jaguar Land Rover, Battersea London.

Our aftersales service teams really are at the heart of ensuring our world class service is delivered so it’s crucial we take care of our customers, respond quickly and aim to get the service right first time and every time. Setting clear departmental Aftersales budgets you will lead your Service, Workshop and Parts Teams in delivering an exceptional customer service experience. Whilst optimising the full profit potential and identifying any shortfalls you will deploy innovative plans to continuously improve.

Looking after a team of circa 50, this is a unique opportunity for someone ambitious, determined to make their mark and who wants to take their career in Service or Aftersales to the next level with a forward thinking, growing organisation. You will have well-developed management and leadership skills already and the ability to adjust style and approach to maximise team and individual performance. You’ll ensure structure; coaching and regular appraisals to encourage a forward thinking attitude and culture which will encourage your team to achieve their full potential.

Excellent interpersonal and relationship building skills are also essential as you will work closely with the manufacturer ensuring that franchise standards are achieved. Experience gained from within JLR would also be beneficial but is not essential.

In return for your achievements we will reward you with a competitive basic salary, exceptional earning potential as well as the chance to work alongside our innovative and progressive Lookers Senior Leadership team. Also on offer are opportunities for ongoing development, investment in brand training, an industry leading benefits package including car, enhanced holidays, critical illness cover, one year fully paid maternity leave for women and the opportunity of a long term career path with one of the UK’s Top Employers 2017

Interested in finding out more? Please feel free to contact us, or send your CV

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As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Volkswagen, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. We know our people are our greatest asset and at the heart of our success and we truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

Lookers

for you for life...

If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

*Please disregard the above closing date. This advert will be taken down when a sufficient number of applications have been received*