Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref: TPS

Location Glasgow
Closing date 07/11/2015

Part Time Outbound Telesales Advisor

Volkswagen TPS – Lookers PLC

Glasgow, G31 3AH

This role is a fantastic opportunity for someone to work part time hours during the working week. As a Part TimeOutbound Parts Telesales Advisor for Lookers PLC, TPS Glasgow you will work alongside our dedicated team generating new business by phone and ensuring you are providing the highest degree of customer satisfaction whilst also meeting and exceeding sales targets.

This role is part time 20-25 hours a week over 5 days Monday to Friday, exact timings can be flexible depending on the applicants requirements.

The Role:

  • Achieving maximum profitability on sales by identifying opportunities, producing leads and booking appointments for the sales team to attend.
  • Naturally building rapport with customers to identify and anticipate needs and proactively promote vehicle features and benefits to match those needs
  • Maintaining a working knowledge of the motor industry, new models and recent improvements
  • Consistently providing exceptional customer service throughout the process so all customers’ expectations are not only met but exceeded.
  • Managing the database and processing all required paperwork in an accurate and timely manner
  • Liaising effectively with all departments within the Parts Services to ensure customer requirements are met in a timely manner.

Key Skills and Experience:

  • Strong negotiating skills coupled with a desire and enthusiasm to exceed monthly targets
  • Excellent communication and interpersonal skills, especially via the telephone
  • Organised and systematic approach to work with the ability to perform effectively under pressure
  • Detail-orientated and confident in dealing with technical product information
  • Computer literate with a working knowledge of general IT systems
  • Reliable and highly motivated with the ability to work on initiative with minimal supervision while also working successfully as part of a first class sales team
  • Friendly, but professional manner demonstrating integrity, discretion, and objectivity.
  • A minimum of English and Maths Scottish Standard Grade 1-3, or equivalent.

Interested? Please send your current CV and covering letter to

The Trade Parts Specialist (TPS) network is an industry first, designed from the ground up to meet the needs of today’s trade customer. No other motor manufacturer in the world has made such a massive commitment to the trade. Lookers PLC, TPS is a local one-stop trade shop for Volkswagen Group Original Parts offering unprecedented choice and service, as well as consistently competitive prices to the Independent Motor Trade and Body-shop sectors across central Scotland.

It is our people who lie at the heart of our success. In return for their dedication we provide the opportunity of a long term career path working alongside our driven team. On offer are exceptional opportunities for development, ongoing investment in full franchise and manufacturer training and a competitive remuneration package including monthly bonus.