Ref: Land Rover

Location Glasgow
Closing date 01/01/2018

Parts Manager

Land Rover Glasgow, Darnley

As a Parts Manager for Land Rover, Darnley you will be responsible for leading a busy Parts Department, providing excellent customer service, a first class management style and demonstrating a comprehensive technical understanding of the automotive trade.

You will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will complete all administrative functions in an accurate and timely manner and achieve sales by prospecting, acquiring and maintaining accounts.

It is important that you answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon. You will hold monthly 1-to-1 performance reviews with all employees and manage accurate data collection and provide forecasts on departmental performance.

You will meet monthly set targets and deliver on agreed KPI’s whilst guaranteeing the highest level of customer satisfaction.

What we’re looking for:

  • Must have experience of working in a similar role with well-developed management and leadership skills and the ability to adjust style and approach to maximise team and individual performance
  • Exemplary communications skills, both verbal and written; can develop and maintain working relationships with colleagues, the client base and manufacturers
  • Committed to achieving excellent customer relations with a proven track record of ensuring that customer’s expectations are exceeded
  • Demonstrate meticulous attention to detail and accurate record-keeping
  • Works together with colleagues to support the achievement of increased profit and sales without compromising the quality of work
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity with the aability to work well under pressure, handle conflicting demands, and schedule work appropriately
  • Computer literate with knowledge of general IT systems and applications including the Office suite (Excel, Word, etc.) and the internet
  • A full and valid UK driving license

Interested? Please send your CV and cover letter to our Recruitment Team

APPLY HERE

As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Vauxhall, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

*Please disregard the above closing date - this vacancy will close when a sufficient number of applications have been received*