Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Ref: TPS

Location Glasgow
Closing date 07/11/2015

Parts Telesales Advisor

Volkswagen TPS – Lookers PLC

Glasgow, G31 3AH

As an experienced Parts Telesales Advisor working for Lookers PLC within TPS Glasgow you will join our existing team of advisors representing the 5 Volkswagen Brands within the automotive parts market. You will be target driven with a focus on helping to manage and grow our business through a database of existing contacts by both maintaining and building relationships. Although face to face sales and customer interaction will be required from time to time this is primarily a phone based role.

The Role:

  • Achieving sales objectives by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers.
  • Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon.
  • Complete all administrative functions in an accurate and timely manner.
  • Communicates and logs any discrepancies of stock with the Parts Manager
  • Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.

What we are looking for

  • Experience of and a flair for telephone based sales along with a confident and professional telephone manner is essential
  • Parts experience is essential and any gained from the Volkswagen Group would be extremely advantageous, though not essential
  • A working knowledge of Volkswagen parts and vehicles is beneficial
  • Excellent verbal and written skills and a proven track record in both telesales and customer facing roles
  • Driven and committed to achieving excellent customer relations whilst driving sales
  • Collaborate approach with colleagues to support the achievement of increased profit and sales and experience of both meeting and exceeding sales targets
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
  • Computer literate, including Microsoft Office
  • GCSE grades A* - C in English and Math, or equivalent qualifications
  • Passion for customer excellence and desire to progress with one of the largest UK’s motor dealer groups.

Interested? Please send your current CV and covering letter to

The Trade Parts Specialist (TPS) network is an industry first, designed from the ground up to meet the needs of today’s trade customer.No other motor manufacturer in the world has made such a massive commitment to the trade. Lookers PLC TPS is a local one-stop trade shop for Volkswagen Group Original Parts offering unprecedented choice and service, as well as consistently competitive prices to the Independent Motor Trade and Body-shop sectors across central Scotland.

It is our people who lie at the heart of our success. In return for their dedication we provide the opportunity of a long term career path working alongside our driven team. On offer are exceptional opportunities for development, ongoing investment in full franchise and manufacturer training and a competitive remuneration package including monthly bonus.