Ref: Volkswagen

Location Darlington
Closing date 01/01/2018

Service Advisor

Darlington Volkswagen

£17 - £20k per annum & an excellent benefits package available

Hours of work: Monday – Friday 8am - 6pm & Saturday on a rota basis

An opportunity has opened up for a driven and customer focused individual to join our team at Volkswagen Darlington as a Service Advisor. The successful candidates will provide a first class customer experience as well as implementing our core values.

This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers.

The Role

  • Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
  • Advising on technical queries or issues
  • Booking vehicles into the department for work to be carried out
  • Informing customers of the progress of their vehicle
  • Cross selling customer repairs and parts
  • Finalising the invoice on completion of required work

The Person

  • The ideal candidate will have Service Advisor experience from within the Automotive trade
  • The ability to work independently in a busy, pressurised environment is essential
  • Customer focus, relationship maintenance and communication skills are of paramount importance in this role
  • Technical skills and experience are essential
  • The successful applicant will be self-motivated, with a proactive approach to customer service
  • A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
  • You must be well presented and have excellent interpersonal and organisational skills
  • You must be IT literate

Interested? Please send your current CV to our Recruitment Team

Apply

As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Volkswagen, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers, we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

Closing Date: 2018

*Please disregard the above closing date. This advert will be taken down when a sufficient number of applications have been received*