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Ref: Audi

Location Guildford
Closing date 13/03/2016

Service Advisor - Guildford Audi

Job Purpose: To provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Responsibilities include:

  • Chasing work to ensure the vehicle will be ready at the time agreed and advising as necessary.
  • Responding positively to customer telephone enquiries relating to service and repairs.
  • Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
  • Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
  • Liaising with service manager to ensure workshop loading suits diary bookings.
  • Producing invoices for completed work and explains the content to customers.
  • Ensuring service bookings and appointments are managed efficiently
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary

Key Abilities and Skills:

  • Motor trade experience is essential and any gained from the Volkswagen group is preferred
  • Working knowledge and understanding of Kerridge software would be a distinct advantage
  • Works well under pressure, handle conflicting demands, and schedule work appropriately
  • Excellent communication skills to develop and maintain working relationships with the client base
  • The ability to work as part of a team to deliver excellent customer service
  • A flexible approach to time-keeping so customer satisfaction can always be ensured.
  • Systematic and organised; pays attention to the finer details.
  • A minimum of Maths and English, grade A-C
  • Has an honest, respectful and diligent approach to work with a strong sense of integrity
  • A confident user on computers, including the Microsoft Office suite.
  • A full and valid UK driving licence is essential

Interested? To apply please send your CV the recruitment team at

Please note, this vacancy may close before or be extended beyond the closing date depending on when the required number of suitable applications is met. Any offer of employment made will be subject to relevant employment checks and satisfactory references .