Ref: Volkswagen & Skoda

Location Guildford
Closing date 01/01/2018

Service Advisor

Guildford Skoda & Volkswagen Commercial Vehicles

Here at Guildford Skoda & Volkswagen Commercial Vehicles we pride ourselves on our reputation for delivering the highest quality service to all our customers, and with ambitious plans for the future; we are looking for people who are passionate and positive with the drive to delight our customers by giving them the best possible customer experience.

Key Responsibilities

  • Responding positively to customer telephone enquiries relating to service and repairs
  • Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary
  • Answering customers’ questions regarding technical problems, warranties, services and repairs
  • Checking all documents for accurate completion
  • Liaising with service manager to ensure workshop loading suits diary bookings
  • Producing invoices for completed work and explain the content to customers
  • Ensuring service bookings and appointments are managed efficiently
  • Establishing customers drop off and collection requirements or arranging alternative transport where necessary

What we’re looking for

  • Experience gained from within the motor trade is essential and from a similar role is desirable
  • A confident user of computers
  • Administration experience and the ability to work well under pressure, handle conflicting demands and schedule work appropriately
  • A minimum of Maths and English Scottish Standard Grades or equivalent, grade 1-3
  • A full and valid UK driving licence is essential

Interested? Please email your CV and Cover Letter to the Recruitment Team at

As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Volkswagen, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers, we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

Closing Date: 2018

*Please disregard the above closing date. This advert will be taken down when a sufficient number of applications have been received*