There has never been a more exciting time to be part of Lookers. We have recently been voted one of the UK’s Top Employers and looking after both our people and our customers is at the heart of everything we do.
As a growing business we are now looking for a talented person to join us as a Service Team Manager. This is a fast paced and busy role where you’ll take responsibility for supporting and leading a team of Service Advisors. Through your guidance they will ensure our customers are offered the highest standard of service whenever they visit us to get their car serviced, or when they need help or advice with the up keep of their vehicle.
Our aftersales service team really are at the heart of ensuring our world class service is delivered so it’s crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time.
You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will be warm, empathetic, and friendly and have an approachable and professional manner. Experience working in a similar role with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important. This is the perfect opportunity for someone who loves working as part of a friendly team, is truly focused on delivering an exceptional customer experience and has the ability to turn any challenging situations into positive experiences.
In return for your hard work & flexibility we will reward you with a competitive basic salary, great earning potential as well as the chance to work alongside our driven and enthusiastic team. Also on offer are opportunities for ongoing development, investment in brand training, an industry leading benefits package including, car, enhanced holidays, critical illness cover, one year fully paid maternity leave for women and the opportunity of a long term career path with one of the UK’s Top Employers 2017
As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Volkswagen, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. We know our people are our greatest asset and at the heart of our success and we truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
*Please disregard the above closing date. This advert will be taken down when a sufficient number of applications have been received*