Ref: Mercedes-Benz

Location Stafford
Closing date 01/01/2018

Service Team Manager

Mercedes-Benz Stafford

We are looking for a Service Team Manager to join our busy Mercedes-Benz dealership in Stafford. They will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

You will ensure vehicles are completed at the time agreed and giving advice as necessary, manage a small team of technicians ensuring their productivity and respond positively to customer telephone enquiries relating to service and repairs.

You are required to answer customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon. It is important that you check all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval. You will also produce invoices for completed work and explain the content to customers while ensuring service bookings and appointments are managed efficiently.

What we’re looking for:

  • Previous experience in a similar role is essential
  • Knowledge of Kerridge/DMS software would be an advantage
  • Can confidently handle conflicting demands
  • Excellent communication skills
  • A flexible attitude; is willing to go extra mile to ensure customer satisfaction
  • Systematic and organised
  • Detail orientated
  • Honest, respectful and diligent
  • Computer literate including Microsoft Office
  • Customer Handling Skills

Interested? Please send your current CV and covering letter to our Recruitment Team

APPLY HERE

As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Volkswagen, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers, we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

*Please disregard the above closing date. This advert will be taken down when a sufficient number of applications have been received*