Service Advisor, Ford Colchester
Competitive salary - OTE £25,000 - £35,000 (un capped bonus) dependent on experience.
Plus a market leading benefits scheme
At Ford Colchester we look to recruit the very best individuals who enjoy delighting our customers by delivering the best customer experience. We are therefore keen to hear from exceptional people who are passionate about service delivery, who have a positive and caring disposition, and who want to be part of our motivated team.
This key position has a major part to play in achieving dealership success by providing a professional service to our Service customers. Previous experience gained from a similar role is essential.
Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department
Advising on technical queries or issues
Booking vehicles into the department for work to be carried out
Informing customers of the progress and road condition of their vehicle
Finalising the invoice on completion of required work
Performance measures will include Customer Satisfaction Scores and feedback to the department
The ability to work independently in a busy, pressurised environment is essential
Customer focus, relationship maintenance and communication skills are of paramount importance in this role
Technical skills and experience are essential
The successful applicant will be self-motivated, with a proactive approach to customer service
Someone who will enjoy the challenge of influencing the success of the Services department
A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
Automotive industry experience is desirable, but candidates from other industries will be considered
You must be well presented and have excellent interpersonal and organisational skills
You must be IT literate
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent
Interested? Please email your CV and Cover letter to our recruitment team at email@example.com
Job Type: Full-time