Working as a Warranty Advisor within our busy Volkswagen service department in Newcastle you will process warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.
You role is to examine completed warranty repair orders, prepare claim forms and supporting material and ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork. You will review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of the Volkswagen centre, manufacturer and customer.
You will be responsible for inputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule. It is important that you keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
What we’re looking for:
Interested? Please send your CV and covering letter to our Recruitment Team
As a leader within the UK Automotive industry representing over 30 different manufacturers across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive
*Please disregard the above closing date - this vacancy will close when a sufficient number of applications have been received*