Ref: Volkswagen

Location Newcastle
Closing date 01/01/2018

Warranty Advisor

Volkswagen Newcastle

Working as a Warranty Advisor within our busy Volkswagen service department in Newcastle you will process warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports.

You role is to examine completed warranty repair orders, prepare claim forms and supporting material and ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork. You will review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of the Volkswagen centre, manufacturer and customer.

You will be responsible for inputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule. It is important that you keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.

What we’re looking for:

  • Warranty administration experience gained from within a main dealer is essential
  • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
  • A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
  • Able to meet deadlines without compromising on the quality of work.
  • Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy
  • Able to maintain strong working relationships with colleagues, the client base and the manufacturers
  • Experience on ADP Kerridge systems is desirable

Interested? Please send your CV and covering letter to our Recruitment Team

APPLY HERE

As a leader within the UK Automotive industry representing over 30 different manufacturers across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK’s Top Employers we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

*Please disregard the above closing date - this vacancy will close when a sufficient number of applications have been received*