Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Frequently Asked Questions


​​

At Lookers Ford we understand that it may be overwhelming when figuring out if you're entitled to the Motability scheme, and if so what Ford model to choose.

You may perhaps be new to the scheme, or you could perhaps be an existing customer. Whatever stage you’re at, we're here to help you at Lookers Ford.


What do all the acronyms mean?

HRMC-DLA – the Higher Rate Mobility Component of the Disability Living Allowance.

WPMS – War Pensioners’ Mobility Supplement

DWP – the Department for Work and Pensions. The DWP send you notification of your allowance and can tell you what you’re entitled to. Their number is 03457 123456

How do I qualify for the Motability Scheme?

To qualify, you need to receive either the Higher Rate Mobility Component of the Disability Living Allowance (HRMC-DLA) or the War Pensioners’ Mobility Supplement (WPMS). You can find out more from the Department for Work and Pensions at dwp.gov.uk

​​Seat heights and door widths are important to me when choosing a car. Where can I find this information about Ford cars?

There are a number of good options:

  • Talk to your local Motability specialist at one of our Lookers Ford dealerships. They can give you all the information you need.
  • Pick up product brochures at any Lookers Ford dealership, or make an enquiry below.
  • Arrange a test drive, or ride, to experience your favourite Ford first hand.

Which body style should I choose (e.g. saloon, estate, and hatchback)? 

​The best thing is to contact the Motability specialist at your local Lookers Ford dealership. As well as advising you, they can arrange test drives, or test rides, to help you decide. 


Can I still get a car on the Contract Hire scheme, when I’ve less than three years left on my HRMC-DLA?

You should expect to receive the allowance for the full length of the agreement you choose. However, Motability accepts applications as long as you have at least 12 months of your award remaining when you apply.


Is there an age restriction on the Contract Hire scheme?

The HRMC-DLA can be awarded to disabled children aged three and above. So, if you are a parent or guardian of a child who receives the allowance, you can order a car for use on their behalf. As long as you, or your child, receives either the HRMC-DLA or WPMS you are eligible to lease a car through Motability.


​The Motability all-inclusive package includes insurance for two named drivers. ​

Therefore you can still lease a new car even if you do not drive – simply nominate two drivers who can drive on your behalf. There are a few rules surrounding who can drive your car:

  • Named drivers should live within five miles of the disabled customer’s address. Motability will, however, consider requests to include drivers outside of this range where this is essential to support the customer’s mobility needs
  • Drivers under 25 are restricted to cars with an ABI Insurance Group 16 or lower and with a power output of 114 brakehorse power (BHP) or less
  • Only one named driver under 21 is allowed – this could be the disabled customer, or another driver living at the same address


    What else is included with the lease?

    We want you to enjoy your car without having to worry, so all this is included in Motability’s all-inclusive package:

    • Servicing and maintenance for the length of your lease
    • Full RAC breakdown assistance
    • Tyre and windscreen replacement
    • 60,000 mileage allowance for a three year lease
    • Many adaptations at no extra cost