Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Diesel Particulate Filters

The Diesel Particulate Filter System is to prevent Particulate Matter such as soot from being emitted into the atmosphere. The system consists of a filter assembly, exhaust gas temperature sensors and a pressure sensor.

The particulate filter is part of the Catalytic Converter which has a honeycomb structure that filters the Particulate Matter from the exhaust gasses, but other gases such as CO2 and NOx are passed through the filter.

Having too much soot in the filter means the system must be regenerated. The quantity of soot is measured by the engine's management system which automatically performs a regenerating process where necessary.

The quantity of soot collected in the filter is due to a number of things, such as the type of oil used in the engine. Kia vehicles fitted with a Catalytic Converter or Diesel Particulate Filter must use synthetic engine oil, so using the correct grade of oil is important.

The facts about Diesel Particulate Filters

  • Using the right grade of oil is important
  • If the wrong engine oil is used the Diesel Particulate Filter will be damaged.
  • The soot collected in the filter is burnt off at temperatures above 600 degrees Celsius.
  • Soot levels are normally reduced by 90% due to this system.