Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
 

Roadside Assistance

Keep your business moving with Mercedes-Benz Mobilo

Mercedes-Benz understand that your vehicle is your livelihood and keeps your business running, which is why it is vital to keep your car on the road. This is why Mercedes-Benz Mobilo* is offered to provide fast and effective assistance at the roadside should your vehicle fail to start or can no longer continue on its journey.

If it happens to be that your vehicle cannot be repaired at the roadside; Mercedes-Benz will tow you to the closest Mercedes-Benz retailer‡ and ensure that also offer you a replacement Chauffeur-licensed^ vehicle whilst yours is being repaired so your business is kept mobile.

On top of Mercedes-Benz Mobilo, Chauffeurs who have taken out either the Chauffeur Complete Care or the Chauffeur Service Care plan are offered a tailored roadside assistance package specifically designed to them free of charge,

Mercedes-Benz Mobilo - What's covered?

Technical Breakdown

If your vehicle has a Mercedes-Benz component failure, Mercedes-Benz will provide a replacement Chauffeur licensed" vehicle for the duration of the Official Workshop repair****

Minor Mishap and Accident

If your vehicle cannot be driven due to a minor mishap or accident, such as lost/locked in keys, wrong fuel/out of fuel, multiple punctures or an accident, and if Official Workshop attention is required, Mercedes-Benz will provide a replacement Chauffeur licensed" vehicle for a maximum of three working days.

Mercedes-Benz Mobilo - What services are offered?

On-the-spot help

If the required repair is a minor one, and can be completed at the roadside, Mercedes-Benz will cover the cost of labour and small parts (excluding the cost of batteries, unless within the warranty period tyres, keys and fluids).

Recovery service

We will tow your vehicle to the nearest Official Workshop if you are unable to continue your journey because of a technical breakdown, minor mishap or accident.

Replacement Chauffeur licensed" vehicle

If you need a car while your vehicle is being repaired, Mercedes-Benz will arrange for you to have a replacement Chauffeur licensed" vehicle for the duration of the repair, for a maximum of three days.

Overnight accommodation/hotel

If same day repair is not possible, Mercedes-Benz will provide you and your passengers with hotel accommodation on a bed and breakfast basis,

Plane/train

If your journey is continued by plane or train, Mercedes-Benz will reimburse you for the cost of a taxi up to the value of £45.

Taxi/public transport

If you need to collect a replacement vehicle, Mercedes-Benz will reimburse you for the cost of a taxi up to the value of £45.

Return of vehicle

If your repairs take longer than three days, Mercedes-Benz will cover the cost of delivering your vehicle back to your local Mercedes-Benz Official Workshop, once the repair is complete.

Enhanced Mobility ¥

We also offer a tailored roadside assistance package specifically for Chauffeurs. Our Enhanced Mobility package provides a replacement Chauffeur licensed*** vehicle for a maximum of five days if yours is driven into a Mercedes-Benz Official Workshop for any of the following reasons:

  • Satellite navigation not working
  • Gearbox issues
  • Engine management light on
  • Air conditioning not working
  • Emergency mode¤

Enhanced mobility is available free of charge with either the Chauffeur Complete Care or the Chauffeur Service Care plans.








Terms & Conditions

*Mercedes-Benz Mobilo is initially valid for four years from first registration. Cover can be retained from the fifth year upon completion of a scheduled Mercedes-Benz service, until the next service is due. The maximum term is 30 years from first registration

‡ Other conditions apply, please refer to the full terms and conditions found on this website

† The duration of the replacement Chauffeur-licensed^ vehicle is subject to the type of repair and plan

^ For Chauffeurs operating in the London area, the replacement vehicle will be a PCO licensed vehicle. In all other areas the availability of a replacement vehicle will be subject to the regulations of the relevant licensing authority and the ability to obtain a temporary licence

** Enhanced Mobility is initially valid for two years from first registration. Cover can be retained from the third year upon completion of a scheduled Mercedes-Benz service, until the next service is due. The maximum term is 4 years from first registration

¤ For the purposes of this programme 'Emergency Mode' is defined as a substantiated system malfunction that causes a reduction in engine output and/or for the transmission to be held in one forward gear

Mercedes-Benz Mobilo is initially valid for four years from first registration. Cover can be retained from the fifth year upon completion of a scheduled Mercedes-Benz service, until the next service is due. The maximum term is 30 years from first registration.

¥ Enhanced Mobility is initially valid for two years from first registration. Cover can be retained from the third year upon completion of a scheduled Mercedes-Benz service, until the next service is due. The maximum term is 4 years from first registration.

****For up to a maximum of 3 working days.

¤For the purposes of this programme 'Emergency Mode' is defined as a substantiated system malfunction that causes a reduction in engine output and/or for the transmission to be held in one forward gear.