Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
 

Roadside Assistance

Mercedes-Benz Roadside Assistance - designed to keep you out on the road and give you complete peace of mind, 24/7; wherever you travel across the UK and Europe.

At Lookers we can be with you on every mile of your cars journey. From the day you drive your car away from the forecourt through to professional after sales care and support. We are there as and when you need us. As part of this commitment, we offer our European wide Roadside Assistance.

Our free-of-charge cover is available for all Mercedes-Benz customers with vehicles registered from 24th October 1998 and will be automatically activated/renewed on completion of a service by a Mercedes-Benz retailer.

New Mercedes-Benz vehicles from Lookers come complete with comprehensive Roadside Assistance free-of-charge for 3 years and our Approved Used vehicles also receive automatic cover for 1 year.

Benefits to Roadside Assistance with Mercedes-benz

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Help anytime, anywhere

Our support teams are on-call and available to help 24 hours a day, 365 days of a year across the UK and Europe.

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Home assistance

We will come to you, if your Mercedes-Benz has an issue on your driveway.

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Cover by vehicle

Even if friends and family are driving your vehicle, rest assured it will still be covered. You can always transfer cover to new owners.

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Replacement vehicle

If your Mercedes-Benz needs repairing we will provide you with a replacement car for up to three working days.

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Choice of recovery destination

We will recover your vehicle and take it to your chosen Mercedes-Benz retailer.

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Approved technicians

Our technicians use their expertise, official diagnostic equipment and Mercedes-Benz Genuine Parts to increase the chance of a roadside repair.

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Priority repair

Lookers Mercedes-Benz prioritises the repair of any car recovered to a retailer.

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Vehicle Health Check

All vehicles brought into our Lookers Mercedes-Benz Workshops recieve a complimentary vehicle health check before it is returned to you.

Always by your side

Our Roadside Assistance cover will give you peace of mind that we will be there for you if you ever run into an unfortunate problem on your trip. Mercedes-Benz trained technicians are just a phone call away and will do all they can to assist you on the roadside to get you back on the road again

Cover Includes

  • Technical breakdown* - If you can't start your car or carry on your journey because of technical, safety, or legal reasons, we will come to you to get you back on your way.
  • Accident assistance - No matter whose fault an accident is, we'll be by your side to help you get back on the road afterwards.
  • Minor mishap** - If your car is unable to start due to a small problem, such as losing your keys, an empty tank or a puncture, we can get your vehicle fixed up quickly
  • Vandalism/Attempted theft - When you can't start or carry on your journey for technical, safety, or legal reasons after vandalism or an attempted theft, we will be there to help
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How to re-new your cover

To ensure your Roadside Assistance cover is maintained simple service your car at an official Mercedes-Benz retailer. You will receive a renewal notification confirming that your cover has been extended for a further 12 months once your service has been completed+.

If you have any further questions regarding Mercedes-Benz Roadside Assistance please contact your local Lookers Mercedes-Benz retailer who will be happy to help.







Terms & Conditions

* Cars registered between 24/10/98 - 31/08/08 are covered for technical breakdown only.

** All cars registered on or after 01/04/08 are covered for technical breakdowns, accident assistance, minor mishap and vandalism/attempted theft

+ Including both routine maintenance and additional items