At Lookers Mercedes-Benz we pride ourselves on being there "For you, for life". What you think and how you feel matters to us, so if you have any experiences you'd like to share please send them to us by emailing firstname.lastname@example.org.
"I purchased a CLS350d from Mercedes Tonbridge and would just like to thank them on their excellent service. Lookers Mercedes-Benz of Tonbridge were very helpful and I would particularly like to thank Aaron Reeve. Aaron dealt with my purchase in a very professional and polite manner, spending time to explain all aspects of the process. Although I had a slight problem with the car initially, this was sorted in no time by Ray Phillips, who arranged for my car to be picked up and returned even though the car was some miles away around the M25. Again, Ray dealt with the problem in a very professional and polite manner and had the car returned to me in next to no time. I would highly recommend Mercedes Tonbridge to anyone thinking of purchasing a car from them."
“I found the sales person Darren Greville to be very helpful & knowledgeable with an excellent customer service attitude (have not found that everywhere) also met the finance manager & had a good discussion on important issues about debt. The experience at Lookers Mercedes-Benz of Gatwick was good because of the personal customer service supplied by Darren Greville & the finance manager. Very polite & understanding of how I would like to structure the finance. I would not hesitate to recommend this dealership to family & Friends”
“The experience at Lookers Mercedes-Benz of Brighton was
fantastic because I was made to feel welcome, the coffee was great and the
salesman was most helpful."
“The whole experience was very pleasant and i was made to feel very welcome. Peter spent 2 and a half hours with me and at no time did I feel under pressure to speed things up. very satisfied. I'd recommend Lookers Mercedes-Benz of Eastbourne because they were very welcoming with good humour but still very professional."
“My experience at Lookers Mercedes-Benz of Ashford was cracking because my initial call was purely regarding potential service costs should I decide to purchase a Mercedes. My call was answered by a lady I believe was Danielle who had no hesitation in forwarding my call politely and swiftly through to the service department which was then promptly answered by a man, who really could not have been any more informative even though I openly admitted that this was just purely an idea I was considering. He went on to explain about both level A, and level B services, the different oils etc that were required, and the options that I might want to think about for paying for these services should I decide to purchase a Mercedes. In all honesty this is what made me decide to drive over 80 miles to visit to view their stock as opposed to visiting my local dealer which is also meant to be a flagship as it is the Brooklands Museum, which I had initially visited and found the staff there to have a very big issue with their own self importance, and failure to return calls etc, which could very easily have soured my thoughts of purchasing a Mercedes at all! Anyway enough of them, I visited Ashford and spent over 2 hours with a Salesman Mr Jonathan Chawner. Jonathan in my opinion is what a proper salesman should be, no constant pressure, a test drive which seemed endless, and then trying everything within his power to get the car I was interested in down to an achievable price that I was happy with, which would include saving me over £2,500 pounds than if I was buying a car for exactly the same price from Brooklands! My advice to any one in my area is make the 80 mile drive and speak with the people at Ashford as they really cannot do enough for you. I will be revisiting Jonathan by the end of the week, and he will get his sale. ”
“ Happy with the service provided friendly helpful staff, a satisfying experience. Fantastic and helpful staff was made to feel welcome and staff answered every question asked with competence and great knowledge. I bought my first Mercedes-Benz from Maidstone Lookers and they have been so good I have just bought my second, would happily recommend lookers to anybody."
“Justin Ruck was exceptionally professional and is a great asset to Mercedes-Benz. Thanks to Justin for all his help! Lookers Mercedes-Benz of Tonbridge were helpful because of your AMG Expert Justin Ruck, he went out of his way to make sure I was completely satisfied in my choice of A class. I would recommend Lookers purely on the service I received from Justin, top bloke.”
"The service is great, the people couldn't be better. I was pleased with Lookers Mercedes-Benz of Brighton and would recommend them because Simon Ward gives a fabulous service in a very polite and positive way."
"I'd recommend Lookers Mercedes-Benz of Maidstone to anyone because they were prompt at responding. Ray Phillips was particularly friendly and helpful without being pushy. Any further queries I had post visit he was happy to help even when out of hours. Things were explained clear and precisely."
"I'd recommend Lookers Mercedes-Benz of Eastbourne to anyone because the quality of this retailer. It is hands down the best experience I've ever had with any retailer in over 20 years. Their friendliness across the whole sales team is what other retailers should aspire to. Great knowledge and service!"
"We would however like to compliment all staff at the Ashford dealership on their excellent service and helpfulness. Thank you. I would recommend Lookers Mercedes-Benz of Ashford to friends and family because the level of service we believe is second to none. Every representative that you deal with is very thorough in their work. The whole staff work as a team and are always enthusiastic and helpful. We like to pop in to the dealership just to say hello to the staff and have a cup of tea and browse in the glass cabinets at the after sales goodies."
If you would like to supply a testimonial for the Lookers Mercedes-Benz website please email email@example.com with your name, the retailer you visited as well as the car you purchased/were enquiring about. Please also supply some words about your experience as we would be happy to include them above for other customers to read.