Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs

Lookers Emergency Helpline: 0844 659 6969


Accident Management/Repair

At Lookers we can be with you on every mile of your cars journey. From the day you drive your car away from the forecourt through to professional aftersales care and support we are there as and when you need us. As part of this commitment, we offer our comprehensive Accident Management service to all of our valued customers.

Accidents can happen – even to the most careful and experienced drivers. With so many cars on the roads these days it can happen to anyone. A little bump can cause challenges for your daily life and having your car repaired correctly can be costly and time consuming.

In the event that damage has been caused to your vehicle, whether you have simply reversed into a post or been involved in a road traffic accident, we are here to help you get your car back on the road as soon as possible and to ensure your vehicle is repaired to its original condition.

All repairs to your vehicle will be carried out by highly trained and skilled technicians. Every one of our Lookers accident repair centres has the BSI Kitemark approval and, as you would expect, we use manufacturer approved parts only.

Remember – in the event of an accident your first call should be to your local Lookers dealership or Lookers Accident Repair Centre... we will take care of the rest!

Don't worry if your accident is out of hours... help is always available

Our skilled and sympathetic team are available to take your call 24 hours a day, 7 days a week to guide you through the repair process and get you moving again. We will arrange an appointment for you to visit your nearest Lookers approved accident repair centre to assess the damage.

If your car is unable to be driven, we can recover it and take you and your passengers to a place of safety.