Call ChargesAll calls may be recorded for training, monitoring and quality purposes.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.

Calls to 0844 numbers cost £0.06 per minute plus your phone company's access charge. See T&Cs
 

Everything you need to know about managing your agreement

Below you will find the answer to many frequently asked questions about your Lookers smart Fleet Sales agreement.

How do I update my bank/ Direct Debit details?

If you need to update your details simply contact your dedicated Business Manager directly or you can speak to smark UK customers services on 0370 847 0700 who are open Monday - Friday 8am - 6pm and Saturday 9am - 5pm. If it is not convenient for you to call please email customerservices-mbfs@daimler.com or you can write to smart UK at:

Mercedes-Benz Finance
Tongwell
Milton Keynes
MK15 8BA

smart UK do need at least 10 days notice of your next payment date so that they have enough time to amend your record. Ensuring you allow the 10 day notice period will help you avoid penalty charges from your bank.

How do I update my personal details?

If you change your name or move house you need to let us know so we can keep you up to date with your finance account.

To let us know your name/address change, simply download and print out the form below. For your security, we cannot offer an online service for this.

For your own security, please note that you'll need to provide evidence of your name change if any of the following apply to you:

  • Marriage – please include a copy of your marriage certificate with your form.
  • Divorce – if you wish to revert to your maiden name, include your original marriage certificate.
  • Limited company – please include a copy of your certificate of incorporation

You can download the form here:

CHANGE OF PERSONAL DETAILS FORM

Changed your registration plates.

We need to know right away so that we can update our records. Doing this will ensure faster, more efficient service when you need assistance in the future.

Simple call your dedicated Business Manager at your local Lookers smart Retailer or smart UK on 0370 847 0700.

How do I add an additional contact person to my agreement?

If you are looking to authorise another person to speak or write to us on your behalf regarding your finance agreement simply let your dedicated Business Manager know at Lookers smart or call smart UK on 0370 847 0700.

How do I request an annual VAT invoice?

If you would like your VAT invoice for the coming year please call smart UK customer services on 0370 847 0700 Monday - Friday 8am - 6pm and Saturday 9pm - 5pm.

In order to assist you with this we will need the following information:

  • Your agreement number
  • Your registration number

How do I get a summary of my accounts throughout my agreement?

You may find it useful to see a summary of your accounts throughout your agreement. Payment history can be requested to date by speaking with smart UK on 0370 847 0700.

I need to increase my mileage.

If you think you may run over your allocated mileage limit we recommend that you request to increase this. For further information on doing this please speak with your dedicated Business Manager or smart UK on 0370 847 0700. You will need to provide your vehicle registration number and your current mileage.

Please note once you have submitted your mileage increase request, we'll send a quote for you to sign. There will be a £50.00 +VAT administration charge to increase this.

Has my agreement been settled?

If you are looking to find out if finance on your vehicle has been paid in pull you can speak with smart UK on 03700 847 0700.

You will need to confirm your agreement number and your registration number to get this information.

If you have any other questions or queries which you cannot find the answer to in the above information please do not hesitate to contact us using the live chat links above or by calling us using the contact details on our contact us page.