We are now open for Sales and Service across our dealerships. To ensure the well-being of our customers and our people, we are adapting how we work and interact with you. Looking for the best ways to provide the highest levels of service under challenging circumstances. Although our dealerships are open, we would encourage you to view our stock online and arrange an appointment with our team before visiting, to ensure you receive the highest level of customer service when you arrive.
You’ll find a warm non-contact greeting as you enter the dealership and your visit is made as easy and safe as possible by following our new colour coding for sales and aftersales appointments. Face coverings are now mandatory by law in retail outlets across the UK. We kindly ask that all customers visiting our showrooms wear a face covering* and we’re happy to provide one for you to wear during your visit.
*Excluding those that are exempt – you can find more information here.
Please read the signs at the door and follow the blue arrows for service, green arrows for sales and the yellow arrows for parts. This will ensure a safe social distance for everyone. Please remember to stay at least two metres away from other people.
You’ll find hand sanitising products at several points around the dealerships and our people will prompt you to sanitise when necessary. Be reassured that we have also introduced a ‘safe system’ of stringent hygiene protocols and enhanced cleaning procedures throughout all our premises.
Our people have been issued with the appropriate PPE, including gloves and masks to use where necessary.
When you collect the keys for your newly purchased car it will be fitted with steering wheel and gear knob covers.
Please take the time to watch the short videos below which explains the measures we are taking to protect both our customers and staff during the Coronavirus pandemic.
We look forward to seeing you again soon, until then, stay safe and please stay home if you have any symptoms.
Together we will get through this.
The Lookers Group... for you, for life.
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