To ensure the well-being of our customers and our people, we have adapted how we work and interact with you. Looking for the best ways to provide the highest levels of service under challenging circumstances. Although our dealerships are open, we would encourage you to view our stock online and arrange an appointment with our team before visiting, to ensure you receive the highest level of customer service when you arrive.

We’d like to explain what you can expect when you visit us.

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You’ll find a warm non-contact greeting as you enter the dealership and your visit is made as easy and safe as possible for aftersales appointments. Face coverings are now mandatory by law in retail outlets across the UK. We kindly ask that all customers visiting our showrooms wear a face covering* and we’re happy to provide one for you to wear during your visit.

*Excluding those that are exempt – you can find more information here

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Please read the signs at the door and follow the direction for the service desks.

The waiting area will be open for you relax while your car is being serviced.

Please remember to stay at least two metres away from other people.

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You’ll find hand sanitising products at several points around the dealerships and our people will prompt you to sanitise when necessary. Be reassured that we have also introduced a ‘safe system’ of stringent hygiene protocols and enhanced cleaning procedures throughout all our premises.

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Our people have been issued with the appropriate PPE, including gloves and masks to use where necessary.

When you collect the keys for your newly purchased car it will be fitted with steering wheel and gear knob covers.

Please take the time to watch the short video below which explains the measures we are taking to protect both our customers and staff during the Coronavirus pandemic.

Our colleagues will be on hand to support enquiries you may have.

Our showrooms and external sales forecourts will be closed to the public. However, we will remain open digitally with our Click & Drive online sales experience which is available 24/7 from the comfort of your own home. Customers will still be able to collect any vehicle which has been purchased throughout the lockdown from our dealerships. Vehicle handovers will take place from a COVID safe area to ensure both colleague and customer safety.

Thank you for your continued support.

FAQ's - Dealerships in England and Scotland (Tier 1-3)

Yes, our showrooms are fully open. We are also available remotely for any queries.

Yes, we can facilitate unaccompanied test drives (insurance T&Cs will apply - please speak to our team about this), our vehicles will be cleaned before and after each test drive and PPE will be available should you wish.

All vehicles will receive a clean air antibacterial treatment. After the treatment is complete all that is left is a clean and fresh environment which is 99.9% germ and bacteria free. The coating dries in a few minutes and is self-cleaning. The treatment does not leave behind any residue or tackiness and has no scent at all. In fact, unpleasant odours such as from tobacco and food will disappear as the coating breaks down the contaminants and volatile organic compounds (VOCs) in the vehicle including formaldehydes, Sulphur’s, ethylene and ammonias. The treatment is non-toxic and environmentally safe. It has no harmful effect on humans and pets and coating does not penetrate the skin barrier.

Yes! Behind our website is a team of real people who are available to help. We have a handy Live Chat function on our website. Or if you would prefer you can request a call back or a face to face virtual appointment.

Buying a vehicle online from Lookers is safe. Every used vehicle is mechanically inspected and checked against the HPI database, which verifies its history and mileage. You will also have 7 days from delivery of the vehicle for a no quibble return should you decide not to keep it.

Home delivery can be arranged and is charged at £1 per mile


In line with Government guidelines, please find our Lookers COVID-19 Colleague Safety Risk Assessment here.
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