Lookers Ford Sheffield exceeded customer expectations this week, when all stops were pulled out for customer Mike Scawen’s 80th Birthday.
Family celebrations were interrupted by the surprise appearance of his dream car, a yellow Ford Mustang.
Having been upgraded to a Ford Mustang whilst touring California many years ago, 80 year old Mike has been Mustang-spotting ever since they were launched in the UK in 2015. This reached fever pitch with the yellow demonstrator displayed at the Lookers Ford showroom in Sheffield.
As it is difficult to find something unique to present to an 80 year old who has travelled the world; Mike’s family were delighted when Nigel McMinn, Lookers Plc Chief Operating Officer and Ian Wilson, Lookers Ford CMA General Manager agreed to help to arrange a secret offsite test drive in his dream car.
Whilst enjoying a family brunch at his favourite haunt, Bolster Moor Café, near Huddersfield, Mike saw the bright yellow Mustang drive into the car park. Jumping out of his seat, knocking the chair over, he ran out excitedly explaining his interest to the driver, when he spotted the Lookers jacket he suddenly realised it was a set up!
Mike explained “we’ve always had exceptional service from Lookers over the years, delivering our new car to the house, arranging lifts to Meadowhall when in for a service, but now that we’ve moved further afield it is extraordinary that they’ve come this far for me. The test drive, accompanied by my grandsons and the Mustang commemorative book Lookers have presented to me, have made this a very memorable day, my family and the café staff were in tears!”
Ian Wilson, CMA General Manager for Lookers Ford commented “the strategic goal of Lookers is to provide the best customer experience in the UK motor retail sector, and Mike’s 80th Birthday surprise gave us the opportunity to illustrate how we deliver this on a daily basis. We thoroughly enjoyed being part of his celebrations“
Pictured: Mike Scawen celebrating his 80th Birthday, with Andrew Wilson from Lookers Ford Sheffield and THE yellow Ford Mustang!