19th November 2014
Lookers Volkswagen in Teesside are piloting a late night car servicing facility as part of their strategy to provide customers with a service when it's convenient to them. The showroom will now be open until 2am Monday-Thursday to allow customers to get their car serviced outside normal working hours. Customers can now get a servicing, MOT or advice from the technicians who are onsite until the until 2am four days a week.
The new late night opening hours are in response to growing consumer needs, with the majority of people now making online purchases outside of normal working hours there is a demand for customers to have instant response, which can be difficult in the automotive industry as the most showrooms and servicing facilities operate during normal working hours. Lookers want to be able to offer their customers the flexibility to choose when they want a servicing or MOT without restricting them to limited hours.
To coincide with this Lookers Volkswagen have also launched a new innovative video health check for all vehicles brought into their workshops which allows the customer to see what the technician sees during their inspection.
Speaking about Lookers Volkswagen new opening hours Simon Horabin Regional Brand Director said "We are always striving to give Volkswagen customers a quality aftercare experience that matches the renowned high standards of the cars themselves, and we are pleased that these extended opening hours will help us to deliver good old-fashioned customer service above and beyond what is normally expected."