Approved Used Land Rover for Sale West London

I genuinely believed in the Range Rover brand. That’s what makes this entire experience so disappointing. My vehicle developed a charging fault where it would not charge at home or at any public charger. Roadside Assistance attended but were unable to resolve the issue, so the vehicle was booked into the Aylesbury branch. The earliest booking they could offer me? Over 30 days away. For a flagship luxury vehicle. Around 1–2 weeks before the booking date, I called the branch to arrange for deployable sidesteps to be installed while the vehicle was already in with them. I specifically asked if anything further was needed from me, including payment beforehand, and was assured everything had been added correctly and payment could be dealt with upon completion. I then dropped the car off. The following day — over 24 hours later — I called for an update and was astonishingly told that they could not even locate my vehicle. Eventually they “found” it, only to admit it had not even been looked at yet. On top of that, nobody seemed to know anything about the sidesteps I had arranged weeks earlier. The next evening, around 5pm, I received a call advising that diagnostics had finally been carried out and they now knew what the issue was — but it still wouldn’t be repaired for several more days. I explained I needed the vehicle that weekend and was then told: “Well, the car only arrived yesterday.” Except it hadn’t. The car had already been sitting there for well over a day at that point. Then came another revelation: the sidesteps hadn’t been ordered or arranged correctly either. Somehow, their system stated there was “an issue with the sidesteps” rather than recording that I wanted them installed while the vehicle was there. Completely different thing. I collected the car and returned it the following week after being rebooked in. Upon arrival for the second booking, they once again could not find my booking. After eventually locating it, the technician repeated the exact same misunderstanding regarding the sidesteps — again insisting they believed the sidesteps themselves were faulty. I had to explain for yet another time that I wanted sidesteps FITTED, not repaired. At this stage I escalated matters to Brian, the Customer Service Manager, who assured me everything had now been corrected on the system and that the vehicle would take approximately 3–4 days to repair. That was on a Tuesday. I then called on Thursday for an update and was told someone would call me back. Nobody did. On Friday, I finally received a call informing me they were waiting for a part that would not arrive until JULY. At that same moment, I was also told the sidestep issue still hadn’t been properly updated on the system. Let that sink in. This vehicle had now been in multiple times, sat there for days at a time, and only after all of that was I eventually told they didn’t even have the required part and wouldn’t have it for around TWO MONTHS. So why exactly was the car kept there for several more days if the issue had already supposedly been diagnosed? Nobody could answer that. In fact, that became the theme of the entire experience. Every time I called the service department, the line either cut out, rang endlessly, or I simply could not get through. Every time I finally managed to speak to someone, the answer was always the same: “I don’t know.” That phrase was repeated so often it became almost comical. Even Brian, the Customer Service Manager, eventually shrugged his shoulders and repeated the exact same words when asked why everything had gone so catastrophically wrong: “I don’t know.” For a brand positioned as the pinnacle of luxury motoring, the aftersales experience was shockingly disorganised, poorly communicated, and utterly lacking accountability. Premium vehicles come with premium price tags because customers expect premium service. Unfortunately, this experience delivered the exact opposite.

My wife and I recently bought a Range Rover Evoque. We would like to express our gratitude to our sales executive Diogo Santos whose knowledge and helpfulness made the process a very pleasurable one. He presented my wife with a bouquet of flowers which we thought was such a nice touch .

I had an extremely frustrating and disappointing experience with Range Rover Park Royal. I spent a long time repeatedly calling the dealership, only to be ignored over and over again. Eventually, a pleasant lady answered and advised me to come in to order some parts. Unfortunately, that was where things went from bad to worse. After arriving, I had to queue for an unreasonable amount of time. When I finally reached a sales advisor, the service was shockingly poor. He appeared completely uninterested and unbothered, offering no real assistance or basic courtesy. The overall customer service at this location is unacceptable. Staff come across as dismissive, unprofessional, and lacking even the most basic level of respect toward customers. The way customers are spoken to is completely inappropriate for a business of this calibre. This experience was honestly one of the worst I’ve had. From the lack of response on the phone to the poor in-person service, everything about this place reflects badly on the brand. Serious improvements are needed here. Based on my experience, I would not recommend this dealership to

Today I collected my new car, Harry helped me source the exact spec I wanted and within my budget. Harry has been professional & out of all my years or purchasing cars, Harry has delivered the best customer service by far. Lookers Land Rover should be proud to have such an employee working for them & from now on I will only buy my cars from him. HIGHLY RECOMMEND!!!! Thank you Harry 👏

I called on 20th April to arrange a test drive of a Range Rover for the following day, and Craig was more than happy to fit me in at short notice. When I arrived, everything was professionally prepared and ready to go. The whole experience felt relaxed, welcoming, and extremely well organised. The girls on reception were also lovely, friendly, and very accommodating, making the experience feel premium from the moment I walked in. What stood out most was that there was absolutely no pressure during the test drive or afterwards — something that is very refreshing when looking at a premium vehicle. Craig has followed up by email and phone since, but again in a genuinely helpful, non-pushy way, which is a real credit to Land Rover Colchester. The only thing currently holding me back from purchasing is waiting for the electric Range Rover to be fully onboarded, as I fully intend to buy over the coming year based on the fantastic car and service I’ve experienced so far. A big thank you to Craig and the team for such a professional and enjoyable experience. Thank you

Awfully disorganised, bought a 2 service pack when I bought used Range Rover, when due told it doesn’t cover the 1st service and the balance is less than the amount I paid for it! Also trying to claim a warranty issue with rear indicators they have had the car 3 days with no comms and no delivery date for the replacement. Poor customer service and getting passed between Sales & Service, I expected a lot better from them, it’s really hard work dealing with them.

Dealt with Omar Iqbal, such a good person to deal with and was the best experience ever

Brought from Omar Iqbal and Mo Abdi. We came from Leeds to collect a car and was greeted with drinks and pizza with chips. Such a good bunch of people to buy from.

Omar Iqbal, was amazing to deal with. Me and my guys from Lozells came to collect a car and was treated like family. Thank you Iqqy