At Lookers, we’re committed to providing clear, accessible customer support for every customer, including tailored assistance for all customers who may need extra help to understand the information being given to them, when purchasing a vehicle from us. We also actively encourage feedback and complaints to help us continually improve our services and deliver the best possible experience online and in our dealerships.
We want to make sure you are treated with care so it would be helpful if you tell us about any extra support you may need. This could be about how we explain things to you, or something that affects how you manage your money. It might be that somebody else helps you with your decisions.
If you call us or visit one of our sites, please let us know if there is anything you need some additional help and support with.
If you need additional support, these independent organisations may be able to help.
Health & Wellbeing
Mind - Mental Health Charity
Shout - Crisis Text Line
The Brain Charity - The Brain Charity helps people with all forms of neurological condition to lead longer, healthier, happier lives.
Financial Support Services
Citizens Advice - A free and confidential service with advice on a range of topics
National Debtline - Debt advice service
The Money Advice Trust - Free, impartial information
Life Events
The NHS has a range of online resources including Bereavement support and Support for carers.
Marie Curie - Bereavement Support
Relate - Relationship Support
We want every experience with us to be a positive one. If you feel something could have gone better, or if you have suggestions on how we can improve, your feedback is invaluable. It helps us enhance our services—for you and all our customers. Visit our dedicated feedback and complaints page to find out more.
Lookers is one of the leading car dealership groups in the UK. We offer industry leading customer service when financing a car. Whether you wish to buy a new or used car, we can provide competitive finance packages tailored to you. Find out more about the finance options we offer on our dedicated Finance section.
Buying a new or used car can be a tricky minefield to navigate if you're not aware of what you should be looking out for. Explore our articles, tips and guides on buying a new or used car.
Thinking of making the move to electric? You've probably got a lot of questions. We've got some answers!
Find out more about the Motability Scheme, available at Lookers.
