There Before You Need Us
With Proactive Care the condition of your MINI is monitored in real time offering maximum safety and relaxed driving. If any issues, servicing or maintenance needs are detected support is provided via the MINI App, in-car messaging, email or phone. You’ll be supported remotely to arrange a visit to your preferred MINI Service Centre, or to get roadside assistance to you to make sure you get the help you need.
Whether a fault is detected, your service is due, you breakdown or have an accident you’ll receive proactive individual support.
Benefits
Proactive Care keeps you on the road with the following benefits:
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Detects vehicle conditions early and provides you with support
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Straightforward remote diagnostics and problem resolutions
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Seamless integration into the MINI app
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Direct assistance from experts and MINI Service Partners
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It’s free of charge
Requirements
Make sure you’re ready for Proactive Care services with the following checklist:
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Active MINI account for your MINI
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A vehicle assigned to your MINI ID in the MINI app
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Your personal data registered under your MINI ID, with your phone number, email address and preferred MINI Service Partner
To ensure you can be contacted, make sure you consent to the Privacy Policy in the vehicle, and communication from your MINI Service Partner or MINI AG.
How it works
Service requirements or possible issues are detected early by sensors in the vehicle. You’ll then be proactively contacted via the MINI app, email, or by phone in urgent cases.
It can be easy to forget your routine service or brake service, but with Proactive Care we will remind you so you can arrange a service at your convenience.
After a breakdown or accident you’ll get expert support from our MINI Roadside Assistance Team to get you back on the road.
Find out more
Proactive Care is available now. If you’d like to find out more, or discuss further, please get in touch with our team.
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