Contact Centre Jobs

At Lookers, our Customer Contact Centre teams are the voice of our brand. They are often the first point of contact for our customers, playing a vital role in shaping their experience with us. Whether you're handling phone calls, managing live chats, or responding to online sales enquiries, you will be delivering a seamless and professional service.

If you are passionate about communication, problem-solving, and providing outstanding customer service, you will thrive in our fast-paced and supportive environment. We offer comprehensive training, modern systems, and ongoing development opportunities to help you succeed and build a rewarding career with us.

Why Choose a Contact Centre Job at Lookers?

Joining Lookers means becoming part of a leading automotive service provider that values its people. We believe great talent deserves true flexibility and a supportive workplace. We don't just hire people; we invest in them, helping you grow professionally while achieving a healthy work-life balance.

When you start your career in one of our customer service jobs in the automotive industry, you gain access to fantastic growth opportunities, work with industry-leading brands, and make a real impact on our customers' journey.

Your Comprehensive Employee Benefits

We are committed to the wellbeing and satisfaction of our team. As a Lookers employee, you can take advantage of our wide range of benefits designed to support you personally and professionally.

Key Responsibilities

As a key member of our contact centre, your responsibilities will focus on creating an exceptional customer experience. This is a dynamic role where your skills directly contribute to our success.

• Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
• Build strong, relationships with customers while adhering to all brand and manufacturer standards.
• Maximise efficiency and deliver a seamless customer journey using Lookers’ technology platforms.

What we're looking for

We are looking for individuals who are committed to delivering excellent service and are eager to grow. If you meet the following criteria, we encourage you to apply for our entry-level customer service roles and more senior positions.

• Exceptional communication skills, with a customer-first approach.
• Strong teamworking abilities, alongside effective organisation and time management.
• Confidence working in a fast-paced, target-driven environment.

Ready to apply? Click the button below to explore our current vacancies.

Frequently Asked Questions (FAQ)

What qualifications do I need for a contact centre job at Lookers?

While specific qualifications can vary by role, we primarily look for excellent communication skills, a customer-focused attitude, and the ability to work well in a team. Many of our positions are entry-level customer service roles, and we provide full training, so prior experience is not always necessary.

What career progression opportunities are available?

We are passionate about internal development. Many of our contact centre colleagues advance into team leader, management, or other specialist roles within Lookers. We provide ongoing training and support to help you achieve your career goals.

What is the application process for these roles?

The application process is straightforward. Simply click the "Apply Online" button to view our current vacancies. From there, you can submit your application for any suitable role. Our recruitment team will review your submission and contact you if you are shortlisted for the next stage.