Approved Used Jaguar Cars For Sale Chelmsford

My 2021 Evoque broke down and was recovered by Land Rover assist on the Thursday before the Easter weekend, with the recovery driver confirming the car was being taken directly to Lookers. The following Tuesday afternoon, having heard nothing from Lookers, I called them only to be told they didn't have the car. I then had to spend an afternoon ringing both Land Rover assist (who immediately confirmed the car had been dropped off at 1pm on the Thursday and had photo evidence) and Lookers, who were adamant they didn't have the car and it was likely stored in a compound over the Easter weekend. Having confirmed the car had been delivered to them, Lookers response was that they would need to get a manager to review the cameras to see if the car had arrived and they would let me know. I called back 24 hours later (Wednesday afternoon) to be told that the videos were with the manager but that they hadn't yet been reviewed. The man on the phone then decided to take a walk outside to see if he could see my car, which he found in less than 2 minutes. His name was Lee and he gave this apologetic spiel, saying he would be my main point of contact and my car would be prioritised and taken into the workshop the next day - I never heard from him again! I called twice on the Friday afternoon for an update - but nobody answered the phone and there was no option to leave a message - and again on the Saturday, but could only speak with the Saturday reception staff who weren't able to give me an update and was just told someone would call me the following week. The first communication I received from Lookers was a text on Monday 13th April saying that the status of my car was 'has arrived' and that I can track the status by following the link in the text - which just took me to a 'Book Your MOT' page. I also received an email the same time saying my car was booked in for 1st May (3 weeks time). I called Lookers again to query the date in the email, to be told it was an automated date and to ignore the email. The first call & update I received from Lookers was from Harry on Wednesday 15th April. He said he couldn't discuss the reason or solution to why the car had broken down but quoted me £4,100 to repair other issues they had apparently picked up on a vehicle inspection. He also mentioned a possible need for a payment plan, as the reason for the breakdown (which he couldn't discuss) would be expensive. I explained to Harry that I wouldn't be spending any more money with Lookers given the above customer service and that he was the first person to call me after my car had been with them for almost 2 weeks. He said he would get somebody to call me with an update. A few hours later I received a call from Shad who contradicted what Harry had said earlier and confirmed that the cost of the repair for the breakdown and £1,800 of the additional items would be repaired under warranty. However, the parts were on back order and they were going to have a system change the next day, so he warned me there may be a delay but at that time couldn't provide any timescales. The next morning Shad called back to confirm the parts had arrived and the car would be ready to collect that afternoon! On collection, once again the complimentary wash was very poor and the inside of my car had been sprayed with dirt from the outside (which has happened on a previous occasion as well when it went in for a recall). They shouldn't offer this service if they can't provide it to meet customer expectations. So whilst the eventual outcome was positive, the lack of communication, losing my car at the beginning and the whole process taking over 2 weeks means I will be avoiding Lookers at all costs. For a luxury brand, the customer service and communication is abysmal.

I’m disappointed with the experience. I asked for the part number for the part I needed and they refused. It shouldn’t be this difficult to get the correct part number for my own vehicle. As a Jaguar customer, I don’t understand why something so simple feels like a secret. Because of this, I’ll be buying the part from a different Jaguar dealership instead.

From start to finish, my experience with Jaguar Garage was absolutely amazing. The whole process was smooth, professional, and genuinely enjoyable. The car I purchased was in excellent condition—exactly as described, if not better. It was clear that a lot of care and attention had gone into preparing it, which gave me real confidence in my purchase. I was also really impressed with the included warranty. It’s comprehensive and provides great peace of mind, which makes a big difference when buying a car. Overall, I couldn’t be happier with the service and quality. I would highly recommend Jaguar Garage at Buckinghamshire to anyone looking for a reliable vehicle and a first-class buying experience. We even traveled quite a distance for the car which didn’t disappoint.

Excellent Service as always from Anne Marie and her team. They always go above and beyond to ensure everything is perfect. Our car was cleaned and fully charged on collection. Thank you 🙏

Excellent service from the team at Haguar Land Rover West London

Got a fabulous car from the team at Lookers Aylesbury, really pleased so far. Well looked after by the team, happy with the deal we got! Thank you to all the team that looked after us! cheers!

Poor customer service and very expensive.

Good service, completed in line with requested time frame