Škoda Service Promises

We want you to feel confident about the quality of service you'll receive - every time you visit us. That's why as a Škoda Authorised Repairer we can offer the 'Škoda Service Promise'; nine promises designed to help you manage the cost of motoring and making your life easier, as well as a follow-up call. And, in addition to this, when you come to us you'll be getting the official Škoda stamp in your service book.

1. APPOINTMENTS

Your appointment suits your schedule.

2. CUSTOMER GREETING

A friendly welcome when entering our service area.

3. DIAGNOSIS

We listen to what you have to say and take the time to discuss the repair options.

4. REPAIR ORDERS

Before starting any service work on your Škoda, we’ll review the repair details with you and ask for a signature to make sure you’re happy.

5. PRICING

Our pricing policy is transparent.

6. PERFORMING SERVICE WORK

Your service will be performed on time and with accuracy.

7. MONITORING

We’ll keep you informed regarding repair progress and any changes in timing.

8. FINAL INSPECTION

After servicing, the repair is crosschecked and quality controlled to ensure that all work has been completed.

9. VEHICLE COLLECTION

When you arrive to pick up your Škoda, we’ll explain the repair details and answer any questions you may have.

10. FOLLOW-UP

Don’t be surprised if you receive a call from us a few days after picking up your vehicle. Your feedback contributes to our commitment to continuous service improvement.