There Before You Need Us
With Proactive Care the condition of your BMW is monitored in real time offering maximum safety and relaxed driving. If any issues, servicing or maintenance needs are detected support is provided via the My BMW App, in-car messaging, email or phone. You’ll be supported remotely to arrange a visit to your preferred BMW Service Centre, or to get roadside assistance to you to make sure you get the help you need.
Whether a fault is detected, your service is due, you breakdown or have an accident you’ll receive proactive individual support.
Benefits
Proactive Care keeps you on the road with the following benefits:
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Detects vehicle conditions early and provides you with support
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Straightforward remote diagnostics and problem resolutions
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Seamless integration into the My BMW app
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Direct assistance from experts and BMW Service Partners
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It’s free of charge
Requirements
Make sure you’re ready for Proactive Care services with the following checklist:
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Active BMW ConnectedDrive account for your BMW
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A vehicle assigned to your BMW ID in either the My BMW app or on the My BMW portal
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Your personal data registered under your BMW ID, with your phone number, email address and preferred BMW Service Partner
To ensure you can be contacted, make sure you consent to the Privacy Policy in the vehicle, and communication from your BMW Service Partner or BMW AG.
How it works
Service requirements or possible issues are detected early by sensors in the vehicle. You’ll then be proactively contacted via the My BMW app, email, or by phone in urgent cases.
It can be easy to forget your routine service or brake service, but with Proactive Care we will remind you so you can arrange a service at your convenience.
After a breakdown or accident you’ll get expert support from our BMW Roadside Assistance Team to get you back on the road.
Find out more
Proactive Care is available worldwide for all BMW models with BMW Operating System 7. If you’d like to find out more, or discuss further, please get in touch with our team.
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