Accident Management

Your Mercedes-Benz is in safe hands

At Lookers we can be with you on every mile of your car's journey. From the day you drive your car away from the forecourt through to professional aftersales care and support we are there as and when you need us. As part of this commitment, we offer our comprehensive Accident Management Service to all of our valued customers.

Accidents can happen – even to the most careful and experienced drivers. With so many cars on the roads these days it can happen to anyone. A little bump can cause challenges for your daily life and having your car repaired correctly can be costly and time consuming.

In the event that damage has been caused to your vehicle, whether you have simply reversed into a post or been involved in a road traffic accident, we are here to help you get back on the road as soon as possible and to ensure your vehicle is repaired to its original condition.

All repairs to your vehicle will be carried out by highly trained and skilled technicians. Every one of our Lookers accident repair centres has the BSI Kitemark approval and, as you would expect, we use manufacturer approved parts only.

Don't worry if your accident is out of hours... help is always available.

Our skilled and sympathetic team are available to take your call 24 hours a day, 7 days a week to guide you through the repair process and get you moving again. We will arrange an appointment for you to visit your nearest Lookers approved accident repair centre to assess the damage.

If your car is unable to be driven, we can recover it and take you and your passengers to a place of safety.

Our accident management number is: 0343 504 4338

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