Roadside Assistance

Mercedes-Benz Roadside Assistance - for immediate assistance contact 00800 1777 7777.

New Mercedes-Benz vehicles from Lookers come complete with comprehensive Roadside Assistance free-of-charge for 3 years and our Approved Used vehicles also receive automatic cover for 1 year.

For immediate assistance contact 00800 1777 7777.

From abroad or a mobile phone, please call +44 (0)207 975 7077.

Breakdown support for hearing loss customers is provided via the following email address: hls.gbr@cac.mercedes-benz.com

If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to your home, or a Mercedes-Benz Retailer.

Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.

Roadside Assistance with Mercedes-Benz covers across:

  • Technical breakdown - If you can’t start your car or continue your journey for technical or safety reasons, we’ll come and get you up and running.

  • Minor mishap - If you suffer a puncture, lose your keys or run out of petrol, you’re covered.

  • Accident assistance - Regardless of fault, we’ll get your car home or to a Mercedes-Benz Retailer, whichever you prefer.

  •  Vandalism & theft - If your journey is impeded after vandalism, we’ll be there.

How to re-new your cover

To ensure your Roadside Assistance cover is maintained simply service your car at an official Mercedes-Benz retailer. You will receive a renewal notification confirming that your cover has been extended for a further 12 months once your service has been completed.

If you have any further questions regarding Mercedes-Benz Roadside Assistance please contact your local Lookers Mercedes-Benz retailer who will be happy to help.

Terms & Conditions
*Complimentary Roadside Assistance is available for 3 years with any new Mercedes‐Benz or 1 year with all Approved Used vehicles. Your roadside assistance cover is then renewed annually, free of charge, following completion of a full service at a Mercedes‐Benz Retailer.

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