Roadside Assistance
Mercedes-Benz Roadside Assistance - for immediate assistance contact 00800 1777 7777.
New Mercedes-Benz vehicles from Lookers come complete with comprehensive Roadside Assistance free-of-charge for 3 years and our Approved Used vehicles also receive automatic cover for 1 year.
For immediate assistance contact 00800 1777 7777.
From abroad or a mobile phone, please call +44 (0)207 975 7077.
Breakdown support for hearing loss customers is provided via the following email address: hls.gbr@cac.mercedes-benz.com
If you break down, we will send a qualified technician to try and fix the problem at the roadside. If this can’t be done, they will recover your car to your home, or a Mercedes-Benz Retailer.
Cover is also available for customers with cars registered from 24 October 1998* and is automatically activated/renewed on completion of a service by a Mercedes-Benz Retailer.
Renewing Your Cover for up to 30 years
To maintain Roadside Assistance cover after the first 3 years, simply service your car at a Mercedes-Benz Authorised Repairer.
You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*
* Including both Routine Maintenance and Additional Items.
Rescue Assist from Mercedes-Benz
The latest innovation in vehicle safety.
Rescue Assist is a safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.
At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.
All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.
How to re-new your cover
To ensure your Roadside Assistance cover is maintained simply service your car at an official Mercedes-Benz retailer. You will receive a renewal notification confirming that your cover has been extended for a further 12 months once your service has been completed.
If you have any further questions regarding Mercedes-Benz Roadside Assistance please contact your local Lookers Mercedes-Benz retailer who will be happy to help.
Terms & Conditions
*Complimentary Roadside Assistance is available for 3 years with any new Mercedes‐Benz or 1 year with all Approved Used vehicles. Your roadside assistance cover is then renewed annually, free of charge, following completion of a full service at a Mercedes‐Benz Retailer.
