Lookers Motor Group has secured a major Customer Experience Award at the Autotrader Retailer Awards 2025 which recognise the UK’s top performing automotive retailers and showcase the best-of-the-best in all areas of modern motor retailing.
With less than 1 percent of Autotrader’s 14,000 retailer partners officially recognised for their retailing excellence, Lookers Motor Group’s Volkswagen Van Centre in Glasgow joins one of the industry’s most exclusive clubs.
Recognising the Glasgow teams’ focus and commitment to delivering a premium customer service, Lookers Volkswagen Van Centre won the ‘Customer Experience’ award for the largest van dealership of more than 50 vans, ranking it best in the UK.
Based at Glasgow Business Park in Baillieston, Lookers Volkswagen Van Centre is one of the city’s largest commercial vehicle dealerships, supplying a wide range of new and used Volkswagen vans along with servicing, parts, and aftersales support.
The Autotrader awards are based on an analysis of thousands of data points, independent judging, and the largest dedicated automotive retail mystery shopping programme – and Lookers Volkswagen Van Centre scored exceptionally high across all stages.
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one month ago
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Lookers Motor Group wins at Autotrader Retailer Awards 2025
Pictured (l-r) are Rebecca Clark, UK Sales Director at Auto Trader, Shirleena Dughan, Head of Retail Marketing at Lookers, Lucy Handley, Marketing Manager at Lookers and Neil Grady, Sales Director at Autotrader UK
Welcoming the award, John McKinstry, General Manager at Lookers Van Centre Glasgow, said:
“The nomination was a very pleasant surprise. To be recognised by Autotrader and to win one of the coveted awards highlights the culmination of the hard work and dedication of a very small sales team which is committed to going the extra mile for customers. Autotrader gives us access to customers from right across the UK. Many don’t always start their journey on site with us, but we make every effort to personalise any communications, providing honest and accurate vehicle descriptions using video and images and present our vehicles and offers in a way that gives customers confidence to buy from Lookers.
“Our team is extremely VW-brand and customer focused, and we want everyone to feel part of the VW community. We are delighted to have received the recognition and appreciate the support of Autotrader which is a key partner for us here in Glasgow.”
Now in its 18th year, the Autotrader Retailer Awards celebrate the very best in automotive retailing; those brands that are pushing the standard of all aspects of the car buying experience, including their commitment to exceptional customer service.
Commenting on this year’s winner, Autotrader’s Chief Executive Officer, Nathan Coe, said:
“Winning a Retailer Award is tough. Unlike many industry awards, our judging process is completely independent, it’s unbiased, and its data and fact based. So, to be a finalist, let alone one of just a small handful of winners, is a huge achievement, and thoroughly deserved.”
Founded in 1908 and employing more than 6,500 staff, Lookers is one of the largest multi-franchise dealer groups in the UK and Ireland, representing over 30 volume and premium car manufacturers and specialising in new and used electric car sales across a nationwide network of more than 130 franchised locations.
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